Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Feedback and complaints
NHS Friends and Family
×
Thank you for completing our Friends and Family Test.
This form is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
Complaints Form
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Complaints information
As a practice we always aim to provide the best service to our patients, but unfortunately there may be times when you feel this has not been the case. If you have a genuine concern/complaint regarding the practice please contact the surgery direct and speak to an Office Manager or if you wish to complain in writing please address this to the Practice Manager sqs.secretary@nhs.net
The practice complaints Leaflet is attached below.
If you do not wish to complain directly to the surgery or you are dissatisfied with the outcome:
You have the right to approach the Ombudsman. The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, london,SW1 4QP. Telephone0345 0154033, Website www.ombudsman.org.uk
You may also approach the West Yorkshire Integrated Care Board Complaints Team for help and advice. email wyicb.pals@nhs.net, Telephone 01924 552150 or write to West Yorkshire integrated Board Complaints Team, White Rose House, West Parade, Wakefield WF1 1LT.
There is an independent advocacy service within Leeds, Advonet, available to provide support to people wanting to make a complaint. Telephone 0113 2440606 or email office@advonet.org.uk
Please see our complaints leaflet below for information on how to complain.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
Page last reviewed: 16 July 2025
Page created: 22 April 2025
Page created: 22 April 2025