As a practice we always aim to provide the best service to our patients, but unfortunately there may be times when you feel this has not been the case. If you have a genuine concern/complaint regarding the practice please contact the surgery direct and speak to an Office Manager or if you wish to complain in writing please address this to the Practice Manager. The practice complaints Leaflet is attached below.
If you do not wish to complain directly to the surgery or you are dissatisfied with the outcome:
You have the right to approach the Ombudsman. The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, london,SW1 4QP. Telephone0345 0154033, Website www.ombudsman.org.uk
You may also approach the West Yorkshire Integrated Care Board Complaints Team for help and advice. email wyicb.pals@nhs.net, Telephone 01924 552150 or write to West Yorkshire integrated Board Complaints Team, White Rose House, West Parade, Wakefield WF1 1LT.
There is an independent advocacy service within Leeds, Advonet, available to provide support to people wanting to make a complaint. Telephone 0113 2440606 or email office@advonet.org.uk
Please see our complaints leaflet below for information on how to complain.
Complaints leaflet
Large print complaints leaflet